Knowledge. Care. Results
Frequently asked questions
Answers to common queries about how we deliver our services:
1. What will happen on my first visit?
Your initial consultation will usually take about 30 minutes, depending on the complexity of your case. After we collect information on your health history, a thorough physical examination will be performed to determine your diagnosis and treatment plan. If we do not think we can help you, we will refer you to an appropriate general practitioner or other healthcare provider.
2. Will I be treated on my first visit?
Usually, if the diagnosis is not complicated. If you are in pain, you may be seeking immediate relief. However, sometimes you will need X-rays or an MRI before treatment begins, in which case we will refer you to an appropriate provider before booking you in for a follow-up appointment.
3. What if I miss an appointment or need to cancel?
We encourage our patients not to miss their appointments as it can disrupt the progress of their treatment. We require 24 hours notice for cancellations or there may be a 50% charge for a late cancellation.
4. Will I need to keep coming into the clinic?
Treatment plans are based on individual needs and the nature of your condition. Some issues may resolve quickly with only a few visits, while others benefit from a structured course of care. Ongoing chiropractic care is optional and can be incorporated as part of a broader approach to maintaining health and wellbeing, depending on each patient’s goals and response to treatment.
5. What do you treat?
We diagnose and treat disorders of the nervous and musculoskeletal system, and so we treat the entire body, not just conditions such as headaches, back or neck pain. We also address the extremities including shoulders, elbows, wrists or ankles.
Adjustments stimulate the nervous system that controls and co-ordinates our joints and associated structures so your body can function better.
6. What clients do you work with?
Everyone, from babies to older people, including pregnant women, and people with a disability or osteoporosis. Chiropractic care is safe, and treatment is tailored to meet your specific circumstances.
7. What are your fees?
INITIAL CONSULTATION
– $150
– $130 (pensioners & children under 16)
STANDARD TREATMENT CONSULTATION
– $80
– $75 (concession and children under 16)
RE-EXAM (If you haven’t attended the clinic over 12 months)
– $90
8. Can I claim on private health insurance?
KATANNING: We have a HICAPS terminal where you can claim on the spot if you have a private health fund.
DUMBLEYUNG: You will receive an email receipt to claim back from your private health fund.
9. What if I am on an enhanced primary care plan (EPC) from my GP?
You will need to pay for your consultation on the day of your service. Then, with your receipt of payment you can later claim from Medicare for any allocated treatments.
10. What qualifications do chiropractors have?
Like all Australian chiropractors, Dr. Matthew has completed five years of training at an accredited university and adheres to the professional standards set by the Australian Health Practitioner Regulation Agency (AHPRA). Dr. Matthew is also a proud member of the Australian Chiropractors Association
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